Shipping & Cancellation Policy

Shipping Policy

Order Processing

At Silver 1, every order is carefully processed to ensure that your jewellery reaches you safely and in perfect condition.

• Orders are typically processed within 1–3 business days after successful payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.
• During peak seasons, promotional events, or unforeseen circumstances, processing times may be slightly extended.

Shipping Timeline

Estimated delivery timelines:

• Metro Cities: 3–7 Business Days
• Other Cities & Towns: 5–10 Business Days
• Remote Locations: 7–14 Business Days

Delivery timelines are estimates and may vary based on location, courier partner availability, weather conditions, and other factors beyond our control.

Shipping Charges

• Shipping charges, if applicable, will be displayed during checkout.
• Free shipping promotions may be offered periodically and will be communicated on the website.

Order Tracking

Once your order has been shipped, tracking details will be shared via email, SMS, or other available communication channels.

Customers can use the tracking information to monitor the status of their shipment.

Delivery Information

Customers are responsible for providing accurate shipping information.

Silver 1 shall not be responsible for delays or delivery failures resulting from incorrect or incomplete address details provided by the customer.

Delivery Delays

While we strive to deliver orders within the estimated timeframe, delays may occasionally occur due to:

• Courier service disruptions
• Weather conditions
• Public holidays
• Natural disasters
• Regulatory or transportation restrictions

Silver 1 is not liable for delays caused by third-party logistics providers.

Cancellation Policy

Order Cancellation

Customers may request cancellation of an order before it has been processed or shipped.

To request cancellation, please contact our customer support team as soon as possible after placing the order.

Eligible Cancellations

Orders may be cancelled if:

• The order has not yet been packed.
• The order has not been dispatched.
• Payment verification is pending.

Non-Eligible Cancellations

Cancellation requests cannot be accepted if:

• The order has already been shipped.
• The product is out for delivery.
• The order contains customized or personalized jewellery that has already entered production.

Refund for Cancelled Orders

If a cancellation request is approved:

• A full refund will be issued to the original payment method.
• Refund processing may take 5–10 business days depending on your bank or payment provider.

Cancellation by Silver 1

Silver 1 reserves the right to cancel orders under certain circumstances, including:

• Product unavailability
• Pricing or listing errors
• Suspected fraudulent activity
• Payment verification issues
• Circumstances beyond our reasonable control

In such cases, customers will be notified and any payments received will be refunded.

Policy Updates

Silver 1 reserves the right to update or modify this Shipping & Cancellation Policy at any time without prior notice.

Any changes will be effective immediately upon publication on this page.

Contact Us

For any questions regarding shipping, delivery, order tracking, cancellations, or refunds, please contact our customer support team using the contact information available on our website.

Thank you for choosing Silver 1.