Frequently Asked Questions (FAQs)
1. What is 925 Sterling Silver?
925 Sterling Silver is a premium-quality silver alloy made of 92.5% pure silver and 7.5% other metals for enhanced strength and durability. It offers exceptional shine, lasting beauty, and is the global standard for fine silver jewellery.
2. Is Silver 1 jewellery made from genuine 925 Sterling Silver?
Yes. Every piece at Silver 1 is crafted using genuine 925 Sterling Silver, ensuring authenticity, quality, and long-lasting elegance.
3. Can I wear Silver 1 jewellery every day?
Absolutely. Our jewellery is designed for everyday wear while maintaining its premium shine and beauty. With proper care, your jewellery will remain beautiful for years.
4. Will sterling silver tarnish over time?
Sterling silver may naturally tarnish when exposed to air, moisture, perfumes, and chemicals. This is normal and can be easily cleaned with a soft polishing cloth to restore its shine.
5. How do I care for my Silver 1 jewellery?
To maintain its beauty:
- Store jewellery in a dry place.
- Avoid contact with perfumes, lotions, and harsh chemicals.
- Remove before swimming or bathing.
- Clean regularly using a soft jewellery polishing cloth.
6. Is your jewellery hallmarked?
Where applicable, our jewellery is crafted according to 925 Sterling Silver standards, reflecting the purity and quality associated with authentic sterling silver jewellery.
7. Do you offer rings, earrings, necklaces, and other jewellery categories?
Yes. Silver 1 offers a wide range of collections including:
- Rings
- Earrings
- Studs
- Jhumkas
- Pendants
- Pendant Sets
- Chains
- Necklaces
- Bracelets
- Bangles
- Anklets
- Toe Rings (Metti)
- Nose Pins
- Charms
- Kids Jewellery
- Men's Jewellery
- Couple Rings
- Customized Name Pendants
- Gift Collections
8. Do you offer customized jewellery?
Yes. We offer selected personalized jewellery options, including Customized Name Pendants. Custom products may require additional processing time.
9. Is Silver 1 jewellery suitable for gifting?
Absolutely. Our sterling silver jewellery makes a perfect gift for birthdays, anniversaries, weddings, festivals, graduations, and other special occasions.
10. How long does shipping take?
Estimated delivery timelines are:
- Metro Cities: 3–7 Business Days
- Other Locations: 5–10 Business Days
- Remote Areas: 7–14 Business Days
Actual delivery times may vary depending on location and courier services.
11. Can I track my order?
Yes. Once your order is shipped, tracking details will be shared via email, SMS, or other available communication channels.
12. What is your return policy?
Eligible products may be returned within the specified return period, provided they are unused, unworn, and returned with original packaging. Please refer to our Return & Refund Policy for complete details.
13. Can I cancel my order?
Orders may be cancelled before they are processed or shipped. Once an order has been dispatched, cancellation requests cannot be accommodated.
14. What payment methods do you accept?
We support secure payment methods available at checkout, including major online payment options offered through our payment partners.
15. How can I contact Silver 1?
You can reach our customer support team through the contact information provided on our Contact Us page. We are happy to assist with product inquiries, orders, shipping, returns, and general support.
